Free shipping on orders over 49
30-day return guarantee
Secure payment
Thank you for choosing Mypxsk products. To ensure smooth delivery, please note the following information:
1.Shipping
Free shipping on orders over $49. Orders under $49 are subject to a flat shipping fee of $4.
2.Processing and Shipping Time (Monday through Friday)
Processing Time: Your order will be processed and shipped within 2 to 3 business days (including quality control and secure packaging).
Shipping Time: After shipment, delivery typically takes 3 to 5 business days, depending on package size.
Estimated Delivery Time from Order Placement to Receipt: Approximately 5 to 8 business days
Order Cut-off Time: Orders placed after 6 PM will be processed on the next business day.
Unforeseen Delays: Factors beyond our control, such as extreme weather or peak shipping seasons, may affect delivery.
3.Carriers and Delivery Area
Carriers: We partner with carriers such as UPS, FedEx, and DHL to ensure safe and timely delivery.
Delivery Area: Within the United States only.
4.Address Changes and Order Cancellation
Address Changes: Please contact us within 24 hours of placing your order. Once the package is handed over to the carrier, the address cannot be changed. Please double-check your shipping address before placing your order.
Order Cancellation: Cancellations are only possible if the order has not yet been processed. Once shipped, cancellations are not possible.
5.Order Tracking
You will receive an email with a tracking number after your order is shipped.
You can track your package in real time on the carrier's website.
6.Shipping Issues and Returns
Undeliverable packages will be returned to the sender. We will contact you to find a solution.
For specific return terms, please see our return policy (product condition, original packaging, etc.).
Proper Packaging Requirements: All returned items must be properly packaged. Any damage caused by improper packaging may result in a refused refund.
7.Delivery-Related Complaints
If your package arrives visibly damaged (e.g., Broken tableware, etc.):
Please contact Mypxsk Customer Service as soon as possible.
Please provide clear photos:
Outer packaging damage;
Inner packaging condition;
Damaged parts of the product.
8.TAX
We do not charge any consumption taxas. All prices shown on the website are final prices.
9.MypxskCustomer Support
For any questions or concerns regarding your order or product:
Email : service@mypxsk.com (Please provide your order number)
Phone : +1 (716) 495-4814
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT-6)
By choosing our kitchenware, baking utensils, cookware, and tablecloths, you'll not only receive high-quality and practical kitchen products, but also enjoy worry-free after-sales service. All customers who purchase products from our store can enjoy a 30-day no-questions-asked return policy. For quality issues not caused by human error, we support a full refund, and you will not incur any additional costs.
Return Conditions
Time Limit: Customers may apply for a return within 30 days of receiving the goods.
Product Condition: Returned goods must be in their original condition; the product must be brand new, unused, and resaleable.
Non-Returnable Items:
Used or visibly damaged goods
Damage caused by improper use or storage (e.g., The pot has obvious scratches, and the tablecloth is torn., etc.)
Refund Process
Application Method: Customers must submit a return request through the "Contact Us" page or customer service email, providing their order number.
Review and Confirmation: We will review and respond within 2 business days of receiving the return request. If the return request is approved, we will provide: the return address and return instructions.
Refund Time: After receiving and inspecting the returned goods, the refund will be returned to the customer's original payment account within 2 business days.
Shipping Information:
We will cover return shipping costs for items with quality issues or incorrect shipments.
If a return is initiated due to the customer's own reasons (For example, dissatisfaction with the product style, the tablecloth size not being suitable, or a change of mind.), the customer will be responsible for the return shipping costs.
Damaged or Defective Goods: If the goods are damaged during transportation (For example, a broken milk pot, or chipped kitchen utensils.), please contact our customer service team within 48 hours of receiving your order and provide clear photos of the damage. After verification, we will immediately process a full refund for you.
Exchanges: We do not offer direct exchanges. If you need an exchange, please contact our customer service team to initiate a return process and then place a new order.
Contact Information:
Email : service@mypxsk.com
Phone : +1 (716) 495-4814
Address : 535 Lopeman St, Lebanon, MO 65536-3544, US
1. What's the difference between a frying pan, saucepan, and milk pot?
A frying pan is suitable for frying and stir-frying, providing even heat distribution.
A saucepan has a larger capacity, suitable for making soups and stews.
A milk pot is small and suitable for heating milk, boiling eggs, or small amounts of food.
2. What are the materials used for our tableware and cookware?
Our tableware is mainly made of stainless steel and ceramic.
Our cookware is primarily made of high-temperature resistant, food-grade safe materials, ensuring health and durability.
3. Are our tablecloths waterproof and oil-resistant?
Some tablecloths have a waterproof and oil-resistant coating, making them easy to clean.
Regular fabric tablecloths are more suitable for everyday decoration and light use.
4. Can frying pans and saucepans be washed in a dishwasher?
Most stainless steel and ceramic cookware is dishwasher safe.
We recommend hand washing non-stick pans to extend the coating's lifespan.
5. What precautions should be taken when heating a milk pot?
We recommend using medium-low heat and avoiding dry heating.
Wash it promptly after use to prevent milk residue.
6. How to clean the tablecloth?
Waterproof tablecloths can be wiped with a damp cloth;
Fabric tablecloths are machine washable. We recommend washing on a low temperature and air drying.
7. Do you support returns?
We support 30-day no-reason returns (the product must be in good condition and unused);
8. How long does it take to ship?
Orders are generally shipped within 1-3 business days;
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